6. MANAGEMENT OF NON-CONFORMITIES
6.1. You are obliged, as soon as the normal course of business permits, to check the products delivered and to report any defects immediately to our customer service department at Contact@Misterchampagne.ch (for example by sending us photos if your products arrive damaged). If you fail to do so, the products will be deemed to have been accepted. Acceptance is in any case deemed to have taken place insofar as the customer has not communicated a complaint by e-mail to our customer service department within 8 days of delivery.
6.2. Defects that cannot be identified despite a proper check in accordance with the previous paragraph must be notified by e-mail to Contact@Misterchampagne.ch immediately after they are discovered, failing which the products ordered will also be deemed to have been accepted with regard to these defects.
6.3. The defective product must be returned with a copy of the invoice and a detailed description of the defect(s). The return address will be communicated to the purchaser by e-mail after receipt of his/her written complaint. Any transport costs incurred will be borne by the customer.
6.4. We provide a guarantee service by eliminating defects, which takes place, at our choice, either by performing a secondary service, i.e. eliminating a defect (rework), or by delivering defect-free goods (replacement supply). Replaced products become the property of the seller.
6.5. If the secondary performance is not successful, the customer is entitled to withdraw from the contract. These provisions do not apply in the case of minor defects. The customer is not entitled to any reduction in price. This exclusion of liability also applies to all claims arising from the contract (Article 97 et seq. of the Swiss Code of Obligations), from an unlawful act (Article 41 et seq. of the Swiss Code of Obligations), from a challenge to the contract on the grounds of error (Article 23 et seq. of the Swiss Code of Obligations), etc., which are in competition with warranty claims.
6.6. The guarantee does not cover normal wear and tear or the consequences of inappropriate handling or deterioration by the purchaser or third parties, or defects attributable to external circumstances.
- In particular, items worn open or damaged by the purchaser are excluded from the guarantee.
- Inappropriate storage or incorrect assessment of the degree of ripeness of a beverage (i.e. premature or late consumption) are not considered to be cases where the guarantee applies.
6.7. The customer does not receive any guarantees in the legal sense from the seller. Manufacturing guarantees are not affected. The seller does not assume any liability for descriptions written by third parties, especially customers, in the context of the online shop, nor for customer comments published in our social network presences.
7. RIGHT OF RETURN
7.1. The customer has the right to return the goods delivered within 8 calendar days (from the date of delivery or receipt). The return period is deemed to have been observed if the goods are handed over to the post office or another shipping company for dispatch on the last day.
7.2. The goods must be in their original packaging, complete with all accessories and accompanied by the completed delivery note/return note and any guarantee voucher. Sealed products in their original packaging may only be returned if they have not been opened. Any seals must not have been broken.
7.3. The goods must be returned, together with the completed returns slip enclosed with the delivery and a copy of the invoice you received by e-mail, to the following address
NORA GROUP SA
Avenue de Sévelin 46
1004 Lausanne
Suisse
CHE-299.325.682
7.4. The cost of returning items is borne by Mister Champagne. Postage and gift-wrapping costs are not reimbursed. Discount and special offer vouchers are also not refunded. If the goods are not returned in good condition, we will charge you for the loss of value incurred.
7.5. If the goods are returned in good condition, the total price paid will be refunded to the customer by means of a credit entry after examination of the goods. A discount always applies to the method of payment used at the time of purchase. In the case of any discounts on purchases made on account, we will refund the amount by transfer to the corresponding bank account.